Privacy Policy for Royal Guest PG Services

1. Introduction

Welcome to Royal Guest PG Services (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://royalguestpgservices.com/ and use our mobile applications (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this privacy policy, please do not access the site or application.

2. Information We Collect

We collect information that you voluntarily provide to us when you register on the website or app, express an interest in obtaining information about us or our products and services, or otherwise contact us.

• Personal Information: Name, email address, phone number, billing/mailing address, and government-issued identification (such as Aadhaar or PAN, as required for PG tenant verification).

• Payment Data: Data necessary to process your payment if you make bookings or pay rent online, such as payment instrument number and security codes. All payment data is stored and processed by our third-party payment processors.

• Application Data: If you use our mobile application, we may request access or permission to certain features from your mobile device, including your device’s camera (for the scanner portal/document verification) and storage.

• Automatically Collected Data: As with most WordPress websites, we automatically collect certain information when you visit, use, or navigate the site. This includes IP addresses, browser and device characteristics, operating system, and information about how and when you use our Services.

3. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes, including:

• To facilitate account creation and logon process.

• To manage PG bookings and tenant administration.

• To operate verification systems (e.g., using the scanner portal to verify guest identity).

• To fulfill and manage your orders, payments, and refunds.

• To send administrative information to you, such as updates to terms, conditions, and policies.

• To respond to user inquiries and offer support.

4. How We Share Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share data with:

• Service Providers: Third-party vendors who perform services for us (e.g., AWS cloud hosting, payment processing, SMS gateways).

• Legal Obligations: When we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5. Cookies and Tracking Technologies

Our WordPress website uses cookies and similar tracking technologies (like web beacons and pixels) to access or store information. You can set your browser to refuse all or some browser cookies, but this may affect how the website functions.

6. Data Security

We have implemented appropriate technical and organizational security measures (including standard HTTPS encryption) designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access and obtain a copy of your personal information.

• Request rectification or erasure of your personal data.

• Restrict the processing of your personal information. To make such a request, please use the contact details provided below.

8. Updates to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Effective Date,” and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this policy, you may contact us at:

Royal Guest PG Services

Email: royalguestpgservices@gmail.com
Phone: 91 8637502994

Address: 4A, Lokenath Bose Garden Lane , Kolkata-700046